Expert Home Care Management

Our Expert Care Managers are registered nurses and masters-level social workers who create tailored care solutions for our clients and their families.

What is elder Care Management?

Our Care Management is really Life Management for our older and disabled adult clients. Their Person-Centered Care Assessment considers physical, mental and emotional health for Whole-Person Care, and along with directly overseeing our in-home caregivers to ensure the plan is followed accordingly, they manage family dynamics for every client, every step of the way. It’s a collaborative process that’s designed to manage health conditions more effectively.

Elder Care Management

Options for senior care can be complex, especially when there’s a crisis. The solutions and support that our Care Managers provide help you gain clarity, stability and peace of mind at a challenging time for your family.

We provide you with valuable care resources, identify the best options for your individual situation and support you through the decision-making process. Plus, our Care Managers help your family work together on common goals, manage a crisis and monitor a changing situation. 


Professional Care Management Services

Professional Services

  • Senior Housing & Relocation Assistance
  • Supportive Consulting
  • Family Relationship Management
  • Healthcare Crisis Management
  • Coordination of Healthcare
  • Home Safety Evaluations
  • Life Care Management

Specialty Care

  • Dementia Care
  • Creative Engagement
  • Life Choices
  • Behavioral Health
  • Chronic Disease Management
  • Transitional Care
  • Parkinson’s Disease 
  • Palliative Care

kind words from our clients & their families

Meet Our Care Team

When you choose Stowell Associates, you’re supported by our entire care team. Our Expert Care Managers are registered nurses and masters-level social workers who create unparalleled, tailored care solutions for our clients and their families.

Susan Forbush

Clinical Director

With Stowell Associates since: 2018

Credentials and Education:
Bachelors of Science in Nursing from Northwestern University
Masters of Science in Nursing from the University of Alabama at Birmingham
Certified Care Manager from ACMA (American Case Management Association)
Registered Nurse

I have worked in the field of Care Management since 2000. I worked as a Care Manager at Columbia St Mary’s Milwaukee and in leadership positions at both Columbia St Mary’s and Froedtert Hospital since 2010. My focus was readmission prevention and employee engagement. I have held leadership positions in Nursing Administration for 20 years.

Personal Statement:
I believe that Care Management is a collaborative practice that involves the client, nurses, social workers, physicians, other practitioners, caregivers and the community. The Case Management process encompasses communication and facilitates a continuum of care through the stages of a personal’s life. Our goal is to achieve optimal health, access to care and to balance this all with the patient’s right to self determination.

Phyllis Mensh Brostoff

Founder, Former CEO, Advanced Care Manager

With Stowell Associates since: 1983

Credentials and Education:
Master of Social Work, University of Maryland
Bachelor of Arts, George Washington University
Certified Independent Social Worker, State of Wisconsin
Care Manager Certificate, National Academy of Certified Care Managers

I have been a social worker since 1970. 1970-71 I was the director of a research program in Washington, DC, exploring how the elderly and police interacted. I taught in the School of Social Welfare, University of Wisconsin-Milwaukee from 1971-77, managing a field unit in services to the elderly. I was the planning director of the Community Care Organization in 1977-79 and the director of a shelter for homeless families 1979-1983. I co-founded Stowell Associates in 1983 with social worker Valerie Stefanich, and currently am the CEO. I have been active in the National Association of Social Workers both in nationally and in the Wisconsin Chapter. I am a co-founder of the National Association of Professional Geriatric Care Managers (in 1985) and served on its national board and in every office including as the President in 2009. I have written and published many articles about the elderly, professional ethics and care management, and taught numerous seminars and classes to other professionals locally and nationally.

Personal Statement:
I feel very lucky to have found a professional career when I was 23 years old that has afforded me the greatest opportunities to grow personally and feel that every day I can make a difference in the lives of my clients, our employees, and the community.


Carrie Herker

Care Manager

With Stowell Associates since: 2021

Credentials and Education:
Registered Nurse

I have worked as a Registered Nurse Case Manager since 2008. I also spent several years as a Self-Directed Personal Care RN. My areas of expertise have been with elderly, physically disabled, and developmentally disabled clients.

Personal Statement:
I value a holistic approach to healthcare. I enjoy assisting clients with utilizing the supports and strengths they already have, as well as working to identify and obtain any new support needed as they move through changes in life. My goal is to assist clients in achieving their optimal health and well-being. I find it to be a privilege and honor to be able to make a difference in the lives of the clients I serve.

Barb Sommers

Care Manager

With Stowell Associates since: 2020

Credentials and Education:
Registered Nurse

My experience has been long term care, home care and hospice/palliative care. Before joining Stowell, I also taught as an adjunct instructor in the CNA program at Gateway Technical College.

Personal Statement:
My goal is to work with care team members and clients to ensure desired and safe delivery of services with a focus on kindness, understanding, dignity and respect.

Carlotta Willett

Geriatric Care Manager

With Stowell Associates since: 2016

Credentials and Education:
Student at Upper Iowa University, Graduating January 2019 with a Bachelor’s Degree in Human Services
Interfaith Older Adult Programs Member

Licensed Certified CNA in 2005
Certified as a Medical Assistant from 2007 to 2013

Personal Statement:
After working for many years as a caregiver, I’m ecstatic to be working at Stowell on the Care Management team – it’s a fulfillment of one of my life goals!

Samantha (Sam) Knutson


With Stowell Associates since: 2016

I have worked as a CNA since 2001. My experience has been at facilities, Hospice and Palliative Care, and Home Care, and I have worked with clients that have dementia, Alzheimer’s disease, behavioral health needs, and rehabilitation.

Personal Statement:
In my experience as a CNA, I came to understand the importance of providing the best care possible. I strive to continue that same value.

Eesha Imam


Experience: My professional experience includes 5 years of caregiving and 1 year of assistant care management. These experiences have allowed me to expand my career and grow as an aspiring professional. In addition, I’m also wrapping up my education and will be receiving my Bachelors in Public Health, with a minor in Biomedical Engineering from the University of Wisconsin, Milwaukee. Having firsthand experience as a caregiver, I know how critical it is to have a solid support system. That being said, my fundamental goal is to always provide assistance and assurance to all parties involved—This includes our caregivers, our clients, and also the family members of our clients. By doing so, I hope to continue to build meaningful and trusting relationships with my clients and care team.

Care Management FAQ

Professional Care Management is a person-centered approach to solving a variety of everyday problems: care managers coach, advocate, counsel, advise, navigate and problem solve with the disabled or older adult regarding the challenges encountered in later life. At Stowell Associates, our Care Managers are here to answer all your care questions and help you navigate the sometimes muddy waters of home care. Most importantly, we’ll help you answer the question “what now” and ease the stress of caring for a loved one. 

Our Professional Care Managers are educated and experienced nurses and social workers with a specialized expertise in challenges related to aging and elder care. Our Care Managers are nationally certified and members of the National Association of Professional Geriatric Care Management, an organization who’s ethics and standards we follow. For additional information about the Association please visit

Care Managers assist individuals and families with many challenges including:

Housing, Transitional Care & Relocation Services – helping families evaluate and select the appropriate residential option and making all the needed arrangements to make the transition as smooth as possible.

Home Care Services – identifying the appropriate home care, arranging for and monitoring those services by assigning the right Stowell Associates’ Caregiver(s).

Medical Care & Coordination Management – attend health care appointments, facilitating communication between provider, client and family and monitoring adherence to medical orders and instructions.

Communication – keeping family members and professionals informed as to the well-being and changing needs of the client.

Social Activities – providing the opportunity for engaging in social, recreational, or cultural activities that enrich life.

Legal – referring to or consulting with legal specialists, providing opinions for courts in determining the level of care or regarding guardianship issues.

Financial – reviewing or overseeing bill paying or consulting with accountants or Power of Attorneys for Finance.

Entitlements – providing information on Federal and State entitlement programs and assisting with the applications as needed.

Safety and Security – monitoring home care, recommending technologies to add to security or safety, observing changes or potential risks of exploitation or abuse and protecting the vulnerable person.

Resources – local, cost-effective resources are identified and engaged as needed.

You need our services if you or a family member have :

Chronic Care Needs: multiple medical, social or psychological issues requiring expert advice.

Conflict: Your family is at odds regarding care decisions.

Discharged: If you or a family member have recently been discharged from a hospital and require (to prevent rehospitalizations).

Don’t Know What to Do: You or someone you care about needs direction about what to do.

Disabled Adult: You are responsible for a family member who is developmentally disabled, suffers from chronic mental illness or is served by a Special Needs Trust.

Dissatisfaction: The person you are caring for is not pleased with current care providers.

Distance: You live at a distance and need someone locally monitor or assist you in providing the needed care for a family member in SE Wisconsin.

Driving: You are concerned about a family member’s ability to drive or you are no longer comfortable driving with them.

Housing: The person you are caring for is unable to live safely in his or her current environment without additional assistance.

Legal: You or the person you are caring for is confused about his or her own financial or legal situation.

Memory: Your family needs education and direction in dealing with behaviors associated with memory loss or dementia.

Neglect: The older person is not paying bills or keeping up with personal, health or household care.

Resources: Your family has limited time or the expertise to deal with a family member’s chronic care needs.

Support System: The person for whom you are responsible has limited or no family support.

Stress: You are feeling burned out or overwhelmed by the level of responsibility and needs of the person you are concerned about.

Medicare, Medicaid and supplemental insurances do not cover care management services.
We work with a variety of Long Term Care Insurance providers to obtain the maximum benefit available to our clients who have this insurance.

Our services are billed by the hour. Call 414- 963-2600 to discuss your specific situation.

Aging Life Care™

The Aging Life Care Association (ALCA) was originally formed in 1985 as the “National Association of Private Geriatric Care Managers® (NAPGCM).” Our Care Managers are Aging Life Care™ Experts, and their careers have been devoted to the care of disabled and older adults. Each is a nationally certified care manager.

We work regularly with health care providers, lawyers, trust officers and community service programs. We can direct you to government services for which you may be eligible and help you with obtaining long term care insurance benefits you are entitled to receive.

Contact Stowell Associates for Care Solutions

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